The foundation of our service portfolio is built on our technicians and engineers. Each new client is assigned a primary technician that is ultimately responsible
for that account. This reduces the time and cost needed to retrain a new technician every time they go on-site.
Technicians are deployed on a predefined schedule and work on client tickets based on priority. On days where the primary technician is not scheduled, our 24/7
helpdesk is also available.
In addition to your primary technician, a primary account manager is assigned to keep track of customer needs, projects, and perform periodic quality control checks.
Computer Logistics uses Autotask, a cloud-based ticketing system designed to keep track of all the work completed. Clients can assign one of five priority levels
for these tickets.
Emergency tickets guarantee response between one and four hours. Critical tickets are scheduled at our next open time slot. Low, medium and high tickets are
addressed in that order, on the customerís next scheduled visit.
» Virus Removal and Malware Protection
» Data Storage and Security
» Backup and Recovery
» Hardware and Software Sales, Installation, and Maintenance
» Remote Access and VPN Configuration
» On-site Computer Repair
» Infrastructure Evaluations
Email, Web and Cloud Services:
» Firewall Configuration
» Network Segmentation and Stability
» Data Encryption and Security
» Workflow Improvement and Project Planning
» Web Filtering and Reporting
» State and Local Government Databases (RIMS, LEADS, Eagle, and Legal Edge)
» Federal / D.O.J. / HIPPA Compliance (CLETS)
» Medical Records Systems Administration (EMR / HER)
» POP3 / IMAP Hosting
» Microsoft Exchange Hosting
» Cloud Server Provisioning
» Microsoft Office 365 Deployment
» Website and DNS Hosting
» Domain Registration